YES. DO TAKE NOTE of the following eligibility criteria:. How to process your Exchange? Please see our Exchange and Returns Process. How long does it take for me to get my exchanged item/s?. Please allow sufficient time for your order to arrive at ou

YES&#xA0;<ul><li>If you are exchanging an item for a wrong or incorrect size, you get a FREE SIZE EXCHANGE</li><li>If you are exchanging an item for a different one (different color, different footbed, different product or brand), it will be for free in a form of a Store Credit (EGC) provided as an exchange since Size Exchange is not applicable on this. You can use this store credit to purchase the new selected item.</li><li>If you are an ELITE member, exchanging an item is FREE of charge</li></ul> DO TAKE NOTE of the following eligibility criteria:<ul><li>Unworn and within 30 days from the delivery date</li><li>Not under Final Sales/Final Clearance items</li><li>Items that do not pass inspection will be returned to you at your cost or forfeited if you choose not to have the items shipped back to you. </li></ul>How to process your Exchange? Please see our <a href="https://help.bigdogs.com/en-US/starting-a-returnexchange-476407" rel="noopener noreferrer" target="_blank">Exchange and Returns Process</a><ul><li>Here is the <a href="https://bigdogs.loopreturns.com/" rel="noopener noreferrer" target="_blank">Exchange and Return Link</a></li></ul> How long does it take for me to get my exchanged item/s?Please allow sufficient time for your order to arrive at our facility. This time may vary depending on the shipping method. Once we receive the items your exchange will be processed same as regular orders (2-3 business days processing and 5-7 business days shipment and delivery). You will receive an email confirmation when your item is ready to be ship including the tracking number.

Do you offer FREE Exchange?

Yes, we provide options on how you can return free of charge. Click here for more details

YES<ul style="font-size: initial;"><li style="font-size: 16px;">If you return an item for EGC (STORE CREDIT), it is for FREE<ul><li style="font-size: 16px; font-style: italic;">Take note that EGCs are NOT transferrable to cash</li></ul></li></ul> NO&#xA0;<ul style="font-size: initial;"><li style="font-size: 16px;">Returns for MONETARY REFUND (refunding back to Visa, Paypal, Credit Card) will incur the $10 return shipping fee</li><li style="font-size: 16px;">Purchasing your OWN RETURN (purchasing the return label on your own from the courier, not coming from our Loop link) label will incur charges depending on your choice of courier</li></ul> DO TAKE NOTE of the following eligibility criteria:<ul><li style="font-size: 16px;">Unworn and within 30 days from the delivery date</li><li style="font-size: 16px;">Not under Final Sales/Final Clearance items</li><li style="font-size: 16px;">Items that do not pass inspection will be returned to you at your cost or forfeited if you choose not to have the items shipped back to you. </li></ul>How to process your returns, please see our <a href="https://help.bigdogs.com/en-US/starting-a-returnexchange-476407" rel="noopener noreferrer" target="_blank">Exchange and Return Process</a>Here is the <a href="https://bigdogs.loopreturns.com/" rel="noopener noreferrer" target="_blank">Exchange and Return Link</a> How long does it take for me to get a refund?Please allow sufficient time for your order to arrive at our facility. This time may vary depending on the shipping method. Once we receive the items your refund will be processed within 10-15 business days and may take additional time to appear on your credit/debit card. You will receive an email confirmation when your return is processed at our facility.

Do you offer FREE Returns?

Ready to make a return? Click here for more details.

*** Please drop off your package at a FEDEX&#xA0;location to help ensure your return is successfully received. Using USPS may lead to unpaid postage or potential loss of your package.***Before starting your return/exchange, please review our full return policy By using our online system, you acknowledge that you have read and agreed to the terms outlined on this page.To return/exchange a product to us, it is required that you first obtain a Return Merchandise Authorization (RMA) number. This helps ensure that we can process your return/exchange in a timely manner.<ul><li>To start the Return Merchandise Authorization (RMA)&#xA0;process, please <a href="https://bigdogs.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">click here</a>.</li><li style="font-style: italic;">Follow the steps using the LOOP link&#xA0;and select the option (EXCHANGE/RETURN)&#xA0;that best suits your needs.</li><li style="font-style: italic;">Take note that the system WILL NOT CHARGE YOU&#xA0;if it is for SIZE Exchange (incorrect size) and a Store Credit (EGC).</li><li style="font-style: italic;">Take note as well, that the system will AUTOMATICALLY CHARGE you of the $10 Return Label Fee if you return an item for a MONETARY REFUND (Visa, Paypal, Credit Card). This will be auto-deducted from the total amount you will be receiving as a refund.</li><li style="font-style: italic;">You will also receive a confirmation email sent to your personal email associated with WalkingCo together with the Return Label&#xA0;and the Return Packing Slip (make sure to check your SPAM folders).</li><li style="font-style: italic;">Have these printed and put the Return Packing Slip inside the box and attach the Return Label outside the box since this will be scanned by the courier before shipment (if no printer: you can try Fedex courier to have it printed for you if there is availability or contact us to have it mailed to you).</li><li style="font-style: italic;">Drop the package to the nearest local Fedex courier for them to scan the package and ship to us.</li><li style="font-style: italic;">It will take a standard shipment timeline of 5-7 business days for the returned item to be delivered to us.</li><li style="font-style: italic;">Once we receive the returned item in our warehouse, we will start processing your refund/exchange/EGC credit.</li><li style="font-style: italic;">Using the tracking number provided to you, make sure to monitor your package if it has been delivered to the warehouse. Give us a call/email/chat if you noticed that there no updates regarding your exchange/refund/EGC after we received your package.</li></ul> NOTE<ul><li>FINAL CLEARANCE Items will not be returnable so this Return Link will not be available to anyone </li><li>You can only return unworn merchandise for up to 30 days from the date your package was delivered</li></ul>How long does it take for me to get a refund?Please allow sufficient time for your order to arrive at our facility. This time may vary depending on the shipping method. Once we receive the items your refund will be processed&#xA0;within 10-15 business days and may take additional time to appear on your credit/debit card. You will receive an email confirmation when your return is processed at our facility.

Starting a Return/Exchange

Here is what we have to guide you on your return process. Click here for more details.

Return Policy:<ul><li>You can return unworn merchandise for up to 30 days from the date your package was delivered. All items must be returned in original shoe box/packaging and placed inside a shipping box. Any damage to the merchandise or the original shoe box (tape, shipping labels, or markings) will void any return and result in the items being returned to you. All returns will be inspected to ensure the items are in unworn condition and with the original packaging intact. Items that do not pass inspection will be returned to you at your cost or forfeited if you choose not to have the items shipped back to you.</li><li>Merchandise must be accompanied by original sales receipt and/or order confirmation email.</li><li>For all FINAL CLEARANCE merchandise, ALL items are FINAL, NON-RETURNABLE and CANNOT BE EXCHANGED.</li><li>There will be a $10.00 shipping charge deducted from your refund once received if you are returning for MONETARY REFUND (STORE CREDIT and EXCHANGE is FREE).</li><li>There is no charge for items that are being exchanged through mail.</li><li>All purchases will be credited to the original form of payment used. When returning a gift for refund, at this time, The Walking Company is only able to provide the refund directly to the purchaser of the gift.</li><li>If you believe there is a defect with the merchandise, please contact our Customer Service department about returning or replacing your merchandise at <a href="tel:+1-855-650-5436" rel="noopener noreferrer" target="_blank">1-855-650-5436</a>.</li><li>If you received an item in error, please contact our Customer Service Department at <a href="tel:+1-855-650-5436" rel="noopener noreferrer" target="_blank">1-855-650-5436</a> for further instructions on how to return this item.</li><li>If your purchase included a special promotion or conjoined discounts that included multiple items returning partial items will forfeit any discounts applied to the transaction. For all &quot;buy one, get one&quot; or &quot;buy A get B&quot; promotions, if only one or part of the &quot;buy one, get one&quot; promotion is returned, the return will be rejected, no refund will be issued and the items will be sent back to you at your expense or forfeited if you choose not to have the items shipped back to you. Please make sure you return all items related to the &quot;buy one, get one&quot; promotion.</li></ul> How long does it take for me to get a refund? Please allow sufficient time for your order to arrive at our facility. This time may vary depending on the shipping method. Once we receive the items your refund will be processed within 10-15 business days and may take additional time to appear on your credit/debit card. You will receive an email confirmation when your return is processed at our facility.Here is the <a href="https://bigdogs.loopreturns.com/" rel="noopener noreferrer" target="_blank">Exchange and Return Link</a>

Return and Exchange Policy

Here are answers for random questions and queries regarding our Returns and Exchanges. Click here for more details.

<h3 id="isPasted">Do you offer FREE returns?</h3>Online returns will incur a $10 shipping fee should you choose to use our return label. You may also purchase your own label through any carrier of your choice if you don&apos;t want to use our label. Elite Rewards members may contact customer service to receive a free return shipping label shipping for items purchased online.<h3 id="do-you-offer-free-exchange">Do you offer FREE exchange?</h3>If you are exchanging an item for a wrong or incorrect size, you get a FREE SIZE EXCHANGEIf you are exchanging an item for a different one (different color, different footbed, different product or brand), it will be for free in a form of a Store Credit (EGC) provided as an exchange since Size Exchange is not applicable on this. You can use this store credit to purchase the new selected item. DO TAKE NOTE of the following eligibility criteria:<ul><li style="font-size: 16px; color: rgb(0, 0, 0); font-weight: bold;">Unworn and within 30 days from the delivery date</li><li style="font-size: 16px; color: rgb(0, 0, 0); font-weight: bold;">Not under Final Sales/Final Clearance items</li><li style="font-size: 16px; font-weight: bold; color: rgb(0, 0, 0);">Items that do not pass inspection will be returned to you at your cost or forfeited if you choose not to have the items shipped back to you.</li></ul> Here is the&#xA0;<a href="https://bigdogs.loopreturns.com/" rel="noopener noreferrer" target="_blank">Exchange and Return Link</a> <h3 id="how-do-i-process-my-returnsexchanges">How do I process my returns/exchanges?</h3><h3 id="please-see-our-exchange-and-return-process"><a href="https://help.walkingco.com/en-US/starting-a-returnexchange-474159" rel="noopener noreferrer" target="_blank">Please see our Exchange and Return Process</a></h3> <h3 id="i-would-like-to-return-a-gift-that-was-sent-to-me-how-can-i-do-that">I would like to return a gift that was sent to me. How can I do that?</h3>Online returns will be subject to the return shipping label fee of $10 if you choose to use our shipping label. <h3 id="how-long-does-it-take-for-me-to-get-a-refund">How long does it take for me to get a refund?</h3>Please allow sufficient time for your order to arrive at our facility. This time may vary depending on the shipping method. Once we receive the items your refund will be processed&#xA0;within 10-15 business days and may take additional time to appear on your credit/debit card. You will receive an email confirmation when your return is processed at our facility. <h3 id="do-you-refund-shipping-charges">Do you refund shipping charges?</h3>Unfortunately, shipping charges are not refunded for returned items that are shipped to a customer. In the case where your order is not shipped from our warehouse, the shipping will be refunded. <h3 id="i-am-returning-an-item-purchased-with-a-gift-card-how-does-that-work">I am returning an item purchased with a Gift Card, how does that work?</h3>All refunds can only be returned to the original form of payment. If you used a gift card, a new Gift Card will be issued for the amount used from the original purchase, once the return is processed. Gift cards cannot be returned for cash or to credit cards.

Returns & Exchanges FAQs

M-F: 9:00 AM - 8:30 PM (EST)
Sat: 10:00 AM - 6:30 PM (EST)

Closed on Sunday

BigDogs

Are you trying to return or exchange items you received?? We are here to help. Click here for more details.

RETURNS & EXCHANGES. Click for details.

Do you offer FREE Exchange?

Do you offer FREE Returns?

Starting a Return/Exchange

Return and Exchange Policy

Returns & Exchanges FAQs