CANCELLATION. Can I cancel my order after placing it?. Orders are typically processed within 24 hours. To request a cancellation, please contact Customer Service at 1-855-650-5436 or customerservice@bigdogs.com. Once an order has shipped, it cannot b

<p style="margin: 10.6667px 0px 5.33333px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: rgb(15, 71, 97);text-align: left;text-indent: 0px;" id="isPasted"><span style="margin: 0px;padding: 0px;color: rgb(15, 71, 97);font-size:21px;font-style: normal;text-decoration: underline;line-height: 29.0625px;font-family: &quot;Aptos Display&quot;, &quot;Aptos Display_EmbeddedFont&quot;, &quot;Aptos Display_MSFontService&quot;, sans-serif;font-weight: bold;">CANCELLATION<p style="margin: 10.6667px 0px 5.33333px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: rgb(15, 71, 97);text-align: left;text-indent: 0px;"> <p style="margin: 10.6667px 0px 5.33333px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: rgb(15, 71, 97);text-align: left;text-indent: 0px;"><span style="margin: 0px;padding: 0px;color: rgb(15, 71, 97);font-size:19px;font-style: normal;line-height: 25.575px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;font-weight: bold;">Can I cancel my order after placing it?<span style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-size:16px;font-style: normal;line-height: 20.925px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;font-weight: normal;">Orders are typically processed within 24 hours. To request a cancellation, please contact Customer Service at <span style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-size:16px;font-style: normal;line-height: 20.925px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;font-weight: normal;"><a href="tel:18556505436">1-855-650-5436</a><span style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-size:16px;font-style: normal;line-height: 20.925px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;font-weight: normal;"> or&#xA0;<a href="mailto:customerservice@abeofootwear.com" target="_blank" rel="noreferrer noopener" style="margin: 0px;padding: 0px;text-decoration: none;color: inherit;"><span style="margin: 0px;padding: 0px;color: rgb(70, 120, 134);font-size:16px;font-style: normal;text-decoration: underline;line-height: 20.925px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;font-weight: normal;">customerservice@bigdogs.com</a><span style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-size:16px;font-style: normal;line-height: 20.925px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;font-weight: normal;">.&#xA0;Once&#xA0;an order has shipped, it cannot be&#xA0;modified&#xA0;or canceled and will be subject to our return and refund policies. <p style="margin: 10.6667px 0px 5.33333px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: rgb(15, 71, 97);text-align: left;text-indent: 0px;"><span style="margin: 0px;padding: 0px;color: rgb(15, 71, 97);font-size:19px;font-style: normal;line-height: 25.575px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;font-weight: bold;">How do I cancel my order?<span style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-size:16px;font-style: normal;line-height: 20.925px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;font-weight: normal;">You can cancel your order through the link provided in your confirmation email or by contacting Customer Service. Please include your order number and reason for cancellation in your message.<span style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-size:16px;font-style: normal;line-height: 20.925px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;font-weight: normal;">Orders can only be canceled prior to shipment. If your order has already shipped, please refer to our return policy. <p style="margin: 10.6667px 0px 5.33333px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: rgb(15, 71, 97);text-align: left;text-indent: 0px;"><span style="margin: 0px;padding: 0px;color: rgb(15, 71, 97);font-size:19px;font-style: normal;line-height: 25.575px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;font-weight: bold;">I missed the cancellation window. What do I do?<span style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-size:16px;font-style: normal;line-height: 20.925px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;font-weight: normal;">An order can no longer be canceled upon shipment. Please refer to our return policy to&#xA0;initiate&#xA0;a return or exchange once your package arrives. <p style="margin: 10.6667px 0px 5.33333px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: rgb(15, 71, 97);text-align: left;text-indent: 0px;"><span style="margin: 0px;padding: 0px;color: rgb(15, 71, 97);font-size:19px;font-style: normal;line-height: 25.575px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;font-weight: bold;">Will I get a full refund if I cancel?<span style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-size:16px;font-style: normal;line-height: 20.925px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;font-weight: normal;">Yes. If your order is successfully cancelled, a full refund will be issued to your original payment method within 3 &#x2013; 10 business days. <p style="margin: 10.6667px 0px 5.33333px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: rgb(15, 71, 97);text-align: left;text-indent: 0px;"><span style="margin: 0px;padding: 0px;color: rgb(15, 71, 97);font-size:19px;font-style: normal;line-height: 25.575px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;font-weight: bold;">Why was my order canceled without my request?<span style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-size:16px;font-style: normal;line-height: 20.925px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;font-weight: normal;">Orders may be automatically cancelled if an item becomes out of stock or no longer available. You will receive a notification if this occurs.

Cancellation FAQs

M-F: 9:00 AM - 8:30 PM (EST)
Sat: 10:00 AM - 6:30 PM (EST)

Closed on Sunday

BigDogs v2.0

Concerned about making changes to your submitted order? We are here to help! Click here for more details

CANCELLATION. Click for details.

Cancellation FAQs