Shipping and Delivery InsuranceUpdated 10 days ago

Lost, Damaged, or Stolen packages

Route Insurance
BigDogs adds optional delivery insurance through Route+ at the time of purchase which includes:

• 100% coverage of lost, stolen or damaged packages
• Effortless claims filing* through the Route App
• Basic claim resolutions within 24 hours of approval
• Customer service reps available 24/7

Please note: If you do not want delivery insurance simply remove the Route item from your order before completing the purchase. BigDogs and it's affiliates are not responsible for carrier delays, lost, stolen, or misdirected shipments when you opt-out of optional coverage.

To file a claim using Route+ click here.