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General QuestionsUpdated a month ago


Ordering From WWW.BigDogs.COM

We want ordering from Big Dog to be almost as fun as wearing our clothes! If at anytime you need any help please email us at [email protected] or call us at 1-855-758-1268

Q. How can I order from Big Dog Sportswear?

A. There are two easy ways to order products from Big Dog Sportswear:
Shop our website at or call us toll free 1-855-758-1268 
to place your order.

Q. How do I know that Big Dog received my online order?

A. After you click "PROCESS ORDER", you will receive a confirmation number with our thanks. If you do not receive a confirmation number and message, you will be presented with a screen that indicates the aspects of your order that need to be revised. When you have made the necessary revisions, click "PROCESS ORDER" again. If you still do not receive a confirmation or if you have additional questions, please contact us either by email at [email protected] or call us at 1-855-650-5436 Monday - Friday: 8am - 10pm ET, Saturday - Sunday: 10am - 6:30pm ET so that we can help you complete the order.

Q. What is the Big Dog return and exchange policy?

A. Please allow sufficient time for your order to arrive at our facility. This time may vary depending on the shipping method. Once we receive the items your refund will be processed within 10-15 business days and may take additional time to appear on your credit/debit card. You will receive an email confirmation when your return is processed at our facility.

To return or exchange an item or items, please visit our returns form.

Q. When does sales tax get charged?

A. State laws require us to collect sales tax from residents who live in states where we have retail stores and established offices.

Need more help?

For Inquiries about the status of an order, stock availability, or special questions regarding sizing & colors, Email us at [email protected] or call toll-free 1-855-650-5436 Monday - Friday: 8 AM - 8 PM (EST) Saturday - Sunday: 11 AM - 4:00 PM (EST)

Do you have physical stores?


Big Dogs Pigeon Forge

2850 Parkway

Pigeon Forge, TN 37863

Sunday - Thursday: 10AM - 6PM 

Friday - Saturday: 10AM - 7PM

Currently, we are also operating ONLINE. You can contact us through the following channels

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